Tag: customer service

Letter to USPS CEO/Postmaster General Megan Brennan

Ms. Brennan, It saddens me to write you today, because no consumer should ever have to write to an organization it does business with to express the poor experience they’ve had with a companies services, or the horrible experiences I’ve had in the customer service aspect of dealing with your organization. The United States Postal Read More

Customer (Service) First

For anyone who works in a mid- to large-sized business, you’ve likely heard this new, great and wonderful idea of putting the customer first. It’s great in theory. It really is. But, how many companies actually do this, and those that do, how many¬†actually do it right? The answer is an astonishing (albeit not surprising) Read More